Stiltz Media is now Stiltz&co.

Let's make digital delightful.

WEB STRATEGY • DIGITAL ONBOARDING  USABILITY TESTING • UX DESIGN

UX Consulting For Service Subscription Brands
Work with us remotely or bring us on-site.

Improve Retention with Better Onboarding

I audit, analyze, design and improve the digital onboarding and retention systems for service-based subscription brands.

Partner with me to turn instant opt-outs, cancellations, dead leads, and drop offs into lifelong loyalists.

user
experience

APPROACH

Usability Research & Testing

Whether you’re undergoing a full-fledged redesign of your website, back-end portal, or app or need a data-driven strategy to improve customer retention, my user-centered approach distills real behavior insights into necessary action steps for your in-house execution teams.

What We Do

User Experience Assessments

Digital Onboarding Design

Team Training

Coming Soon!

"Shayne is absolutely impressive! She is extremely responsive, highly professional PLUS bonus: warm and accessible. HIGHLY recommend her services! I am moving forward with her strategic recommendations after a very thorough and detailed Digital Needs Assessment.
Kit Pappenheimer
Leadership in Motion

INSIDE SHAYNE'S BRAIN

On Specializing

Specializing your services is being touted today as the fool-proof way to raise your prices, attract your ideal customers, position yourself as an expert and address a specific customer need. So enough about how it helps you. How does it help those you serve?

Read More »

Want to Grab Coffee?

Let’s meet. I work with companies around the globe to improve customer retention. Ready to start your project?